April 13, 2015
There was an informative article circulated by Professional Convention Management Association (PCMA) identifying a 3-year old lawsuit between Conservative Political Action Conference and Marriott Hotels, resulting from what both parties describe as a breach of contract on the other’s part. Here is a link to the online article: CPAC’s Troubled History With Marriott
The article is a good quick read and provides a few key take-away reminders for us as Conference Organizers:
- Don’t host your conference at the same hotel for too many years in a row. Don’t allow your board or committee to trade ease of logistics or TWWADI (“The Way We’ve Always Done It”) mentality for complacency. Many of our existing trade organizations would argue that once every 10-12 years at the same property is more than often enough.
- Don’t be so quick to negotiate out those terms that stipulate the hotel’s contractual responsibility. Let’s not assume that both parties will perform as expected if it’s not lined out in the terms of the agreement.
- Successful conferences are achieved as a result of partnership between the group and venue. We’re in this together. Nobody wins if it goes to court.
- Keep the relationship with the hotel positive and keep communications open. Let them know the minute you observe any potential issues. Get them involved immediately and get the issue resolved quickly.
I am glad not to be in CPAC’s shoes having to deal with this; how did both parties allow this to escalate to this level of contention?
Marriott and Kellen have a very positive long-term partnership relationship, and I can’t imagine any of our clients ever having these types of issues at any Marriott property…or any property we contract with for that matter.