March 20, 2012
A freight elevator in the hotel ballroom at a recent industry conference malfunctioned and sent rows of chairs to the ceiling.
At a recent meeting in which a Kellen managed client association participated, event planners had the definition of a close call. During a stage sound check and just a few minutes before attendees were scheduled to enter the ballroom, a freight elevator used to lift heavy equipment and automobiles up to the ballroom floor malfunctioned and raised a whole section of chairs to the ceiling. Luckily no one was injured, but looking at the aftermath photo, you can imagine the disaster that could have ensued if the malfunction had happened after people had taken their seats.
Conference planning isn’t always that dramatic – but a lot of what meeting planners do is dealing with unexpected circumstances. From a keynote speaker who shows up ten minutes after his speech was supposed to start to a power outage in the middle of a presentation, we’ve all been there. The best meeting planners jump into action and know “the show must go on.” They also come prepared with contingency plans and up-to-date insurance policies. What crises have you experienced at meetings and conventions? How were they dealt with? What’s the best way to prepare for the unexpected at your events?