Frequently Asked Questions (FAQs) About Kellen's Services

What is Kellen?

Kellen is a premier association management company (AMC) that provides strategic guidance, operational support, and industry insight to trade and professional associations worldwide. We offer a full range of services to secure your stability and scale your impact.

Kellen is a full-service AMC offering a complete suite of association management solutions. Our core services include:

  • Association management, including operational frameworks, board governance, and member engagement strategies
  • Public affairs services for handling government relations, policy advocacy, regulatory affairs, and crisis management
  • Marketing and strategic communications, including digital strategy, social media campaigns, content editorial, and graphic design
  • Meetings and event management to plan and execute successful in-person, virtual, and hybrid events
  • Growth and sustainability initiatives to secure non-dues revenue, manage finances, develop educational programs, and implement technology solutions

With Kellen, you’ll gain access to world-class association management professionals with expertise that’s hard to find anywhere else. The advanced skill set of our team would typically demand a prohibitively high price point for an in-house professional, but by working with Kellen, you’ll benefit from our expertise at a much lower cost.

Our partners also benefit from our enterprise buying power, shared technology platforms, and extensive experience managing similar organizations. Additionally, this model alleviates common pain points like sudden staff turnover or program launch bottlenecks.

Kellen’s structure, expertise, and access set it apart from other association management companies:

  • Structure: Over the course of 60+ years, we’ve refined our framework to improve clients’ efficiency and effectiveness. We use our unique operational platform as a foundation, then adjust our approach to align with your association’s particular needs and goals.
  • Expertise: Kellen offers top-of-the-line association management services across a wide variety of fields—including highly specialized domains like scientific research and regulatory guidance.
  • Access: With a headquarters in Washington, D.C., Kellen offers clients direct visibility and access to federal policymakers and regulatory agencies. We’ll also connect your association with like-minded organizations to increase your leverage. For associations outside of the U.S., or those looking to take their impact global, our offices in Europe and Asia provide the connections you need.

As a result of these unique advantages, Kellen’s clients see consistent, measurable results. This includes exceeding sales goals, driving website traffic, and securing positive media coverage in national media outlets.

While Kellen works with a broad range of trade and professional associations, our specialties include:

  • Healthcare associations
  • Food & nutrition associations
  • Industrial and manufacturing associations
  • Professional, consumer, and government associations
Kellen works directly with your board and leadership to identify your specific goals, challenges, and budget. We’ll evaluate the effectiveness of your current initiatives while assessing opportunities for growth based on market research. Our targeted recommendations ensure you receive the support that will drive the best results for your organization.
Kellen utilizes a customizable and agile model to assemble a staff team tailored precisely to your organization’s unique needs. Based on your goals and resources, you’ll receive the specific mix of talent you need—whether that involves a heavy focus on meetings management, a comprehensive membership retention strategy, or robust public affairs support.
First, we’ll sync with your board and leadership to discuss your expectations for the partnership, along with any obstacles you anticipate. From there, we’ll create a tailored plan to achieve your association’s goals and provide you with a team of specialists ready to guide your strategy and put your plans into action. We’ll continuously adjust our approach to scale alongside your organization and ensure you remain up-to-date on any regulatory changes or industry updates.

You can submit an RFP directly on our website. Simply share a few details about your organization and what you’re looking to get out of a partnership, and we’ll be in touch.

You provide the budget, and Kellen builds the roadmap. We’ll develop tailored recommendations designed to fit your financial parameters, ensuring you achieve the most impact without using up precious resources on services you don’t need.
Kellen’s operational platform is a unique framework designed to optimize your organization’s resources and modernize the delivery of your programs. This platform provides the flexibility needed to streamline daily operations while also scaling programs sustainably.

Using this infrastructure, associations can focus on strategic, lasting industry leadership and leave the minutiae of daily operations to us.

Kellen helps associations prepare for generational and workforce shifts by developing valuable educational resources and events, creating segmented communication strategies, and fostering connections between members. These membership strategies increase your perceived value, aiding member retention and encouraging growth.

Kellen helps associations deftly navigate the modern political landscape by offering direct access to policymakers and leveraging our expertise to protect your organization from potential disruptions like major policy shifts and government shutdowns. Our advocacy services encompass government relations, regulatory affairs, media relations, and standards development.

Kellen improves financial stability by diversifying and maximizing non-dues revenue streams so associations do not have to rely solely on membership dues. We’ll evaluate your existing revenue streams and conduct market research to identify untapped potential. From there, we’ll plan and execute events, facilitate strategic partnerships, and develop value-driven resources to increase your income.

Kellen is headquartered in Washington, D.C., with additional offices in Chicago, Brussels, and Beijing.

If you have additional inquiries or are interested in learning how Kellen could be the ideal partner for your association, you can contact our team. You can also check out our main services page or browse our blog for more information.

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